Privacy
1.Who
Troy's Diner Inc., 295 Main St E, Milton, ON L9T 1P1, (905) 878-8783, troy@troysdiner.com. Troy Bot is built and operated for the diner by Daybot Solutions (Karan and Mehar Khanna).
2.What Troy Bot collects
Voice audio (web only), captions of both sides, the order you build on screen (dishes, notes and table number), what you tap in the app, menu lookups the bot makes, your rating and comment, technical details (browser type, a salted hash of your IP address, connection quality, timings), a random visitor id cookie, and, if you sign up, your name and email or mobile number. Phone calls: transcript and call timings and the caller's number; no audio recording.
3.Why
To run the voice host; to evaluate and improve how it recommends dishes; to send you diner news only if you ticked the box.
4.Who processes it
OpenAI (runs the voice model and transcription; conversations may be traced in OpenAI's tooling); Microsoft Azure (Canada Central), which hosts the app, the database and the recordings; the phone carrier for calls.
5.How long
Audio and raw event logs: 90 days. Transcripts, ratings and sign-up records: until you ask us to delete them.
6.Your choices
You can use the menu without talking; tap End at any time; hang up on the phone; unsubscribe from messages in one tap; ask for a copy or deletion of your data at troy@troysdiner.com (we answer within 30 days; quote the session id shown on the wrap-up screen if you have it).
7.Not sold, no ads
We do not sell personal information or use it for advertising.
8.Consent record
Your tap on "Talk to Troy Bot" is logged with the wording version shown to you. "Add more" and "Talk again" during the same visit reuse that consent.
9.Cookies
tb_v (visitor id, one year), tb_admin and tb_admin_device (staff only).
10.Age
The sign-up list is for adults; do not sign up if you are under 13.
11.Contact and complaints
The diner's email and phone above, or the Office of the Privacy Commissioner of Canada.
12.Changes
Version 2026-10-01.1.